General Terms and Conditions

Article 1 – Definitions

In these terms and conditions, the following definitions shall apply:

• Cooling-off period: the period within which the consumer can make use of their right of withdrawal;

• Consumer: the natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;

• Day: calendar day;

• Duration transaction: a distance contract relating to a series of products and/or services, where the obligation to deliver and/or purchase is spread over time;

• Durable medium: any instrument which enables the consumer or entrepreneur to store information addressed personally to them in a way accessible for future reference and unaltered reproduction of the stored information;

• Right of withdrawal: the possibility for the consumer to waive the distance contract within the cooling-off period;

• Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;

• Distance contract: a contract whereby, within the framework of a system organized by the entrepreneur for the distance sale of products and/or services, up to and including the conclusion of the contract, exclusive use is made of one or more techniques for distance communication;

• Technique for distance communication: means that can be used for concluding a contract, without the consumer and entrepreneur being together in the same room at the same time;

• General Terms and Conditions: the present General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

• Company Name: Subrigo

• Chamber of Commerce  number: 88664872

• VAT (BTW) number: NL864722527B01

• Address: Schipborgstraat 83

Article 3 – Applicability

1. These General Terms and Conditions apply to every offer made by the entrepreneur and to every distance contract concluded and orders placed between the entrepreneur and the consumer.

2. Before the distance contract is concluded, the text of these General Terms and Conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the General Terms and Conditions can be inspected at the entrepreneur's premises and that they will be sent free of charge as soon as possible at the consumer's request.

3. If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these General Terms and Conditions may be made available to the consumer electronically in such a way that the consumer can easily store it on a durable medium. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the General Terms and Conditions can be inspected electronically and that they will be sent free of charge by electronic means or otherwise at the consumer's request.

4. In the event that specific product or service conditions apply in addition to these General Terms and Conditions, the second and third paragraphs shall apply mutatis mutandis, and the consumer can always rely on the applicable provision that is most favorable to them in the event of conflicting terms.

5. If one or more provisions in these General Terms and Conditions are at any time wholly or partially void or annulled, the agreement and these terms and conditions shall otherwise remain in force, and the provision in question will be replaced by mutual agreement without delay by a provision that approaches the scope of the original provision as closely as possible.

6. Situations not regulated by these General Terms and Conditions must be assessed "in the spirit" of these General Terms and Conditions.

7. Ambiguities regarding the interpretation or content of one or more provisions of our terms and conditions must be interpreted "in the spirit" of these General Terms and Conditions.

Article 4 – The Offer

1. If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.

2. The offer is non-binding. The entrepreneur is entitled to change and adapt the offer.

3. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.

4. All images, specifications, and data in the offer are indicative and cannot give rise to compensation or dissolution of the contract.

5. Product images are a true representation of the products offered. The entrepreneur cannot guarantee that the displayed colors exactly match the real colors of the products.

6. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. This applies in particular to:

• the price, excluding customs clearance costs and import VAT. These additional costs will be for the account and risk of the customer. The postal and/or courier service will use the special scheme for postal and courier services with regard to the import. This scheme applies if the goods are imported into the EU country of destination, which is also the case here. The postal and/or courier service collects the VAT (whether or not together with the clearance costs charged) from the recipient of the goods;

• any shipping costs;

• the manner in which the contract will be concluded and which actions are required for this;

• whether or not the right of withdrawal applies;

• the method of payment, delivery, and execution of the contract;

• the period for acceptance of the offer, or the period within which the entrepreneur guarantees the price;

• the rate for distance communication if the costs of using the technique for distance communication are calculated on a basis other than the regular basic rate for the communication tool used;

• whether the contract is filed after its conclusion, and if so, how it can be consulted by the consumer;

• the way in which the consumer, before concluding the contract, can check and, if desired, correct the data provided by them under the contract;

• any other languages in which, in addition to Dutch, the contract can be concluded;

• the codes of conduct to which the entrepreneur has submitted and the way in which the consumer can consult these codes of conduct electronically; and

• the minimum duration of the distance contract in the event of a duration transaction.

• Optional: available sizes, colors, type of materials.

Article 5 – The Contract

1. Subject to the provisions of paragraph 4, the contract is concluded at the moment the consumer accepts the offer and complies with the conditions set thereby.

2. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the contract.

3. If the contract is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate safety measures.

4. The entrepreneur can – within statutory frameworks – inform themselves whether the consumer can meet their payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, based on this investigation, the entrepreneur has good grounds not to enter into the contract, they are entitled to refuse an order or application, or to attach special conditions to the execution, while stating reasons.

5. The entrepreneur will send the following information along with the product or service to the consumer, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:

• the visiting address of the entrepreneur's business location where the consumer can file complaints;

• the conditions under which and the manner in which the consumer can make use of the right of withdrawal, or a clear notification regarding the exclusion of the right of withdrawal;

• information about guarantees and existing after-sales service;

• the data included in Article 4 paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this data to the consumer before the execution of the contract;

• the requirements for terminating the contract if the contract has a duration of more than one year or is of indefinite duration.

6. In the case of a duration transaction, the provision in the previous paragraph applies only to the first delivery.

7. Every contract is entered into under the suspensive condition of sufficient availability of the products concerned.

Article 6 – Right of Withdrawal

1. When purchasing products, the consumer has the option to dissolve the contract without giving reasons for 14 days. This cooling-off period starts on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to the entrepreneur.

2. During the cooling-off period, the consumer will handle the product and its packaging with care. They will only unpack or use the product to the extent necessary to assess whether they wish to keep the product. If they exercise their right of withdrawal, they will return the product with all delivered accessories and – if reasonably possible – in its original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

3. When the consumer wishes to make use of their right of withdrawal, they are obliged to make this known to the entrepreneur within 14 days after receipt of the product. The consumer must do this by means of a written message/email. Once the consumer has made it known that they wish to use their right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods were returned in a timely manner, for example by means of proof of shipment.

4. If the customer, after the expiry of the periods mentioned in paragraphs 2 and 3, has not made it known that they wish to use their right of withdrawal or has not returned the product to the entrepreneur, the purchase is a fact.

Article 7 – Costs in Case of Withdrawal

1. If the consumer makes use of their right of withdrawal, the costs of returning the products shall be borne by the consumer.

2. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal. However, this is subject to the condition that the product has already been received back by the web retailer or conclusive proof of complete return can be provided.

Article 8 – Exclusion of the Right of Withdrawal

1. The entrepreneur can exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal applies only if the entrepreneur has clearly stated this in the offer, or at least in time before concluding the contract.

2. Exclusion of the right of withdrawal is only possible for products:

• that have been custom-made by the entrepreneur in accordance with the consumer's specifications;

• that are clearly personal in nature;

• that cannot be returned due to their nature;

• that can spoil or age quickly;

• whose price is subject to fluctuations on the financial market over which the entrepreneur has no influence;

• for individual newspapers and magazines;

• for audio and video recordings and computer software of which the consumer has broken the seal;

• for hygienic products of which the consumer has broken the seal.

3. Exclusion of the right of withdrawal is only possible for services:

• concerning accommodation, transport, restaurant business, or leisure activities to be performed on a specific date or during a specific period;

• the delivery of which has started with the express consent of the consumer before the cooling-off period has expired;

• concerning bets and lotteries.

Article 9 – The Price

1. During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes resulting from changes in VAT rates.

2. Notwithstanding the previous paragraph, the entrepreneur can offer products or services whose prices are subject to fluctuations on the financial market and over which the entrepreneur has no influence, with variable prices. This dependence on fluctuations and the fact that any stated prices are target prices will be stated in the offer.

3. Price increases within 3 months after the conclusion of the contract are only permitted if they are the result of statutory regulations or provisions.

4. Price increases from 3 months after the conclusion of the contract are only permitted if the entrepreneur has stipulated this and:

• they are the result of statutory regulations or provisions; or

• the consumer has the authority to terminate the contract with effect from the day on which the price increase takes effect.

5. Pursuant to Article 5, first paragraph, of the Dutch Turnover Tax Act 1968 (Wet op de omzetbelasting 1968), the place of delivery is the country where the transport begins. In this case, the delivery takes place outside the EU. Consequently, import VAT and/or customs clearance costs will be collected from the customer by the postal or courier service. Therefore, no VAT will be charged by the entrepreneur.

6. All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In the event of printing and typographical errors, the entrepreneur is not obliged to deliver the product at the incorrect price.

Article 10 – Conformity and Warranty

1. The entrepreneur guarantees that the products and/or services comply with the contract, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the statutory provisions and/or government regulations existing on the date the contract was concluded. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.

2. A warranty provided by the entrepreneur, manufacturer, or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur under the contract.

3. Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 14 days after delivery. The products must be returned in their original packaging and in new condition.

4. The entrepreneur's warranty period corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.

5. The warranty does not apply if:

• The consumer has repaired and/or modified the delivered products themselves or has had them repaired and/or modified by third parties;

• The delivered products have been exposed to abnormal conditions or have otherwise been treated carelessly or contrary to the instructions of the entrepreneur and/or on the packaging;

• The defect is wholly or partially the result of regulations that the government has set or will set regarding the nature or quality of the materials used.

Article 11 – Delivery and Execution

1. The entrepreneur will take the greatest possible care when receiving and executing orders for products.

2. The place of delivery is the address that the consumer has made known to the company.

3. With due observance of what is stated in Article 4 of these General Terms and Conditions, the company will execute accepted orders expeditiously but at the latest within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot or can only partially be executed, the consumer will receive notice of this no later than 30 days after placing the order. In that case, the consumer has the right to dissolve the contract without costs and is entitled to any compensation.

4. In the event of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 14 days after dissolution.

5. If delivery of an ordered product proves to be impossible, the entrepreneur will endeavor to make a replacement item available. At the latest upon delivery, it will be stated in a clear and comprehensible manner that a replacement item is being delivered. The right of withdrawal cannot be excluded for replacement items. The costs of any return shipment shall be borne by the entrepreneur.

6. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated in advance and made known to the entrepreneur, unless expressly agreed otherwise.

Article 12 – Duration Transactions: Duration, Termination, and Extension

Termination

1. The consumer may terminate a contract concluded for an indefinite period which extends to the regular delivery of products (including electricity) or services at any time, subject to the agreed termination rules and a notice period of no more than one month.

2. The consumer may terminate a contract concluded for a definite period which extends to the regular delivery of products (including electricity) or services at any time towards the end of the definite period, subject to the agreed termination rules and a notice period of no more than one month.

3. The consumer can terminate the contracts mentioned in the previous paragraphs:

• at any time and not be limited to termination at a specific time or in a specific period;

• at least in the same manner as they were entered into by them;

• always with the same notice period as the entrepreneur has stipulated for themselves.

Extension

4. A contract concluded for a definite period which extends to the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a definite period.

5. Notwithstanding the previous paragraph, a contract concluded for a definite period which extends to the regular delivery of daily, news, and weekly newspapers and magazines may be tacitly extended for a definite period of up to three months, if the consumer can terminate this extended contract towards the end of the extension with a notice period of no more than one month.

6. A contract concluded for a definite period which extends to the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer may terminate at any time with a notice period of no more than one month, and a notice period of no more than three months in case the contract extends to the regular, but less than once a month, delivery of daily, news, and weekly newspapers and magazines.

7. A contract with a limited duration for the regular delivery of daily, news, and weekly newspapers and magazines for introductory purposes (trial or introductory subscription) is not tacitly continued and ends automatically after the expiry of the trial or introductory period.

Duration

8. If a contract has a duration of more than one year, the consumer may terminate the contract at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

Article 13 – Payment

1. Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the cooling-off period as referred to in Article 6 paragraph 1. In the case of a contract to provide a service, this period begins after the consumer has received confirmation of the contract.

2. The consumer has the duty to report inaccuracies in provided or stated payment details to the entrepreneur without delay.

3. In the event of non-payment by the consumer, the entrepreneur has the right, subject to statutory restrictions, to charge the reasonable costs made known to the consumer in advance.

Article 14 – Complaints Procedure

1. Complaints about the execution of the contract must be submitted fully and clearly described to the entrepreneur within 7 days after the consumer has discovered the defects.

2. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the period of 14 days with a notice of receipt and an indication of when the consumer can expect a more detailed answer.

3. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute settlement procedure.

4. A complaint does not suspend the entrepreneur's obligations, unless the entrepreneur indicates otherwise in writing.

5. If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at its option, either replace or repair the delivered products free of charge.

Article 15 – Disputes

Contracts between the entrepreneur and the consumer to which these General Terms and Conditions apply are exclusively governed by Dutch law. This also applies if the consumer resides abroad.